- Operational Audits
- Policy Formulation
- Marketing
- Maintenance
- Equipment Analysis
- Market Analysis
- Facility Development
- Facility Management
Service indicators
we audit daily
At Potomac Parking Services we have various standards that we measure daily
that give us insight on our performance success and efficiency.
A business without standards
is a schizophrenic business.
We believe
standards describe the conditions that must exist before the performance can
be rated satisfactory.
In our daily checking by our supervisors we measure the following standards.
¨
Employee uniforms are clean, pressed and complete.
¨
Employee hair is neat and managed.
¨
Equipment is clean and being used properly.
¨
Conversations with customers do not violate ethical or company guidelines.
¨
All customers are treated equally and professionally.
¨
Tickets are filled out completely.
¨
Equipment is operating properly.
¨
All perceived risks and dangers to customers are reported and removed.
¨
Entrance is free of ice and debris.
¨
Battery jumper is fully charged.
¨
Cars are properly parked in garage.
¨
Maintenance inspection each day followed by completion of maintenance
report.
¨
Registers are full of tape and drop safes are being used
¨
Lost keycards are immediately de-activated
¨
Trash is collected and disposed
Our goal is simple:
To assign teams that will operate the parking garage with a high level of
professionalism and accountability while providing the highest level of
customer service in the industry.
